Ordering from Suplery suppliers takes three steps: **add products to your cart**, **review it**, and **check out**. Your cart can hold products from several suppliers at once, and each supplier becomes its own order. Need one order that also covers suppliers *outside* Suplery, or want to build an order from the Orders tab? Use [Create an order](https://app.chatwoot.com/hc/for-beauty-businesses/articles/16036654-12-create-an-order) instead. ## Add products to your cart When you find something you want, set the quantity and click **Add to cart**. Keep shopping — you can add products from as many suppliers as you like in one session. The **cart icon** at the top shows how many items you've added. (For finding and choosing products, see [Browse & find products](https://app.chatwoot.com/hc/for-beauty-businesses/articles/16003532-5-browse-find-products).) ## Review your cart Click the **cart** icon to open it. Your cart has three tabs: - **Your cart** — the products you're ready to order. - **Shared product lists** — lists handed to you by teammates (see [Share product lists](https://app.chatwoot.com/hc/for-beauty-businesses/articles/16037187-15-share-product-lists)). - **Saved for later** — products you've set aside (see [Personalize your Shop](https://app.chatwoot.com/hc/for-beauty-businesses/articles/16003547-6-personalize-your-shop)). Products are **grouped by supplier**. Each supplier block shows the supplier name, your connection status, and the subtotal with any discount and shipping. You can: - **Change quantities** with **+ / –**, or type a number. - **Remove** a product, or **save it for later**. - **Remove all** products from a supplier at once. ⚠️ If a product becomes **unavailable** (out of stock, discontinued, or no longer sold), it's flagged in red, and you can't check out that supplier until you adjust the quantity or remove it. A supplier that needs a **connection request** can't be checked out until they approve you — see [Suppliers management](https://app.chatwoot.com/hc/for-beauty-businesses/articles/16003553-7-suppliers-management). ## Choose which suppliers to check out By default every eligible supplier is selected, and the button reads **Review and checkout all**. To order from only some, use the **checkboxes** next to the supplier names; the button updates to **Review and checkout selected, $X** for your selection. ## Check out The checkout screen brings it all together: - An **order summary for each supplier** — products, quantities, discounts, shipping, and estimated tax. - **Ship to** — your delivery address (switch to another from the dropdown). - **Payment method** — your saved card (switch from the dropdown). - **Signature on delivery required** — optional, if you want a signature. At the bottom, **Place [N] orders, $[Total]** tells you how many separate orders will be created and the total. Click it to finalize. 💬 A few things worth knowing: - **Each supplier is a separate order** — three suppliers means three orders. - You're **charged when the supplier confirms** your order, not the moment you place it. - Only **US-issued cards** are accepted. - You can deliver only to a **US state where you hold a valid professional license** — to ship to New York, you need a New York license. ## After you place your order You'll see a **"Your orders have been placed"** confirmation with a progress bar and your new order numbers. It appears only once — if you close it, all your orders are waiting in the **Orders** tab. You'll also get notifications as each order is placed and paid. From here, following statuses, adding a tracking number, and receiving deliveries are covered in [Manage your orders](https://app.chatwoot.com/hc/for-beauty-businesses/articles/16037105-13-manage-your-orders). ## Before your first order To check out, make sure you've got three things in place: - A **US delivery address** (with a contact phone number). - A **US-issued credit or debit card**. - A **professional license** in the same state as your delivery address. You can add these during checkout, or set them up ahead of time in [Account & settings](https://app.chatwoot.com/hc/for-beauty-businesses/articles/16002712-2-account-settings). ## Sales tax Suplery calculates **sales tax automatically from your delivery address** and shows the estimate at checkout. If your business resells products and you've uploaded a verified **sales-tax exemption certificate**, tax is dropped on eligible resale products — but products marked **professional** (for use, not resale) are always taxed. Manage this in [Account & settings](https://app.chatwoot.com/hc/for-beauty-businesses/articles/16002712-2-account-settings). ## FAQ 💬 **Why did my one cart become several orders?** Each supplier fulfils and ships separately, so Suplery creates a separate order per supplier. 💬 **When am I charged?** When the supplier confirms your order — not the moment you place it. 💬 **Why can't I check out a particular supplier?** Usually because a product is unavailable (adjust or remove it), or the supplier needs to approve a connection request first. 💬 **Can I change an order after placing it?** No. If it hasn't shipped yet, cancel it and place a new one — see [Manage your orders](https://app.chatwoot.com/hc/for-beauty-businesses/articles/16037105-13-manage-your-orders). 💬 **I closed the confirmation screen — where are my orders?** In the **Orders** tab; the confirmation only shows once. ## Related articles - [Manage your orders](https://app.chatwoot.com/hc/for-beauty-businesses/articles/16037105-13-manage-your-orders) - [Create an order](https://app.chatwoot.com/hc/for-beauty-businesses/articles/16036654-12-create-an-order) - [Browse & find products](https://app.chatwoot.com/hc/for-beauty-businesses/articles/16003532-5-browse-find-products) - [Suppliers management](https://app.chatwoot.com/hc/for-beauty-businesses/articles/16003553-7-suppliers-management) - [Account & settings](https://app.chatwoot.com/hc/for-beauty-businesses/articles/16002712-2-account-settings) - [Share product lists](https://app.chatwoot.com/hc/for-beauty-businesses/articles/16037187-15-share-product-lists)