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2. Account & settings
Your Settings hold everything about your business on Suplery β your company details, licenses, payment cards, tax exemption, and where your orders are delivered. Open Settings from your avatar in the top-right corner. You'll see four tabs: Company, Licenses, Payments and Taxes, and Delivery. This article walks through each one. If you get stuck anywhere, there's a Contact support link at the bottom of every tab. π¬ Looking for your own name, email, or password? Those live in your personal account, not here β open the avatar menu and choose Your account. See Your account & your businesses. How saving works Each tab saves on its own. When you change a field, a Save [tab] settings bar appears and stays in view as you scroll. Click it to save β you'll see a "Settings successfully saved" message. π¬ Leaving a tab with unsaved changes? Suplery will ask whether to save or discard them before you move on. If you leave without saving, those changes won't be carried over β they're lost. β οΈ Some company details are re-checked for security before they take effect β your legal name, EIN, company name, services, photos, social links, description, licenses, and exemption certificate. After you save one of these, you'll see "will be updated soon after a little checking," and you'll get a notification once it's applied (all, some, or none of the changes), along with any note from our team. If you change a field and then set it back to its original value, the re-check is cancelled. Company tab Legal company information (Beauty business only) - Legal name β your officially registered business name. It must match your U.S. government records. - EIN β your business's nine-digit federal tax ID from the IRS. Company profile These details are shown to the suppliers you order from, so it's worth filling in as much as you can β a complete profile helps brands trust you. - Company name β your display name on orders and connection requests. - What services do you provide? β the services your business offers. - Photos of your establishment β show off your space. - Instagram and Facebook β links to your profiles. - Company description β tell brands your story and what you stand for. π¬ Want to change which products you see in the Shop? Your services here shape your recommendations, but you can fine-tune what appears on your Shop homepage separately β and that change doesn't need a re-check. See Personalize your Shop. Licenses tab This is where you keep your business and professional licenses up to date. - Business licenses (Beauty business only) β a business license is the state-issued permit that lets your company legally operate, and it confirms to Suplery that you're a real beauty business. Some states don't issue one at all β if yours doesn't, you won't be asked to add it. - Professional licenses β required to buy on Suplery. A valid professional license unlocks the whole catalog, not just professional-only products. Add one for each licensed professional. For any license, you only upload a photo or file β Suplery reads the state, number, and dates for you. There's nothing else to type. β οΈ Keep your licenses current. If one expires, you'll see a red badge on the Licenses tab, and you may lose access to some products until you upload a valid one. π¬ Can I edit or delete a license? You can remove a license only while it's still being verified. Once it's verified, upload a new file to replace it. Payments and Taxes tab This tab holds your payment cards and your sales tax exemption certificate. Payment methods - Add a payment method β Suplery accepts US-issued cards only (Visa, Mastercard, Discover, or American Express), added securely through Stripe. Your first card becomes your default. - Manage any card from the "β¦" menu: Make default, Disable or Enable for future orders, or Delete. β οΈ A few rules when removing a card: - To delete your default card, make another card the default first. - You can't delete a card tied to an order that's still in progress β wait until that order is canceled or paid. - To delete your only card, contact support. - Expired cards are flagged and can be removed anytime. π¬ Who can see my cards? Any teammate with access to Settings can manage payment methods (see Users & permissions). Card details are always masked, though β only the card identifier is shown, never the full number. π¬ Why can't I add my card? It's most likely not a Visa, Mastercard, Discover, or American Express card, or it was issued by a non-US bank. If neither is the case, contact support and we'll help you sort it out β and please never share your full card number with anyone. β οΈ You can add payment methods once your business is verified. Before that, adding is limited. Exemption certificate A sales tax exemption certificate is an official document, issued by your state, that lets your business buy products for resale without paying sales tax on them. If you have one, add it here so eligible resale products aren't taxed. To add it, just upload a photo or file β Suplery reads the number, state, and dates for you. You can add more than one if you're exempt in several states. π‘ Not sure whether you have one, or which form you need? Ask your accountant, or check your state revenue service's official website for the correct form and its requirements. β οΈ Suplery only accepts certificates that meet your state's rules. Please don't upload any other type of document as an exemption certificate. π¬ Why am I still charged tax even with a certificate? Exemption applies to products you resell. Products marked Professional (for use in your services, not for resale) are always taxed. Delivery tab Default delivery address Set the address your orders ship to. You can add, change, or delete it anytime. - Address - Suite / Floor / Unit - Delivery instructions β e.g., "Leave at the back door." - Contact phone β οΈ Your delivery address must be in a state where you hold a valid license (business or professional β even an expired one). If it isn't, you'll see "Delivery is possible only in the state where you have verified licenses." This is the same rule that applies at checkout; see Order from the Shop. π¬ Your delivery details are shared with the delivery service to fulfill your orders, in line with our Privacy Policy and Terms of Use. The phone number you provide is used only to reach you about an order or a delivery issue. Delivery signature Turn on Delivery signature is required if someone must physically sign for your deliveries. If no one's available at the address, the carrier may reattempt delivery β surcharges may apply. Danger zone β delete your company account π« Delete company account removes your entire company from Suplery. It's permanent and can't be undone: only the account owner can do it (your password is required), and all users lose access. Other team members see this option disabled. π¬ I only want to delete my own user account. Contact support. The owner's account can be deleted only together with the whole company β so if you want to keep the company running, transfer ownership first (see Users & permissions). FAQ π¬ Why did my change say it's being checked? Some company details are re-verified for security. You'll get a notification once they're applied. π¬ How long does deleting my account take? Usually up to 10 business days. For exactly what gets permanently removed, see our Privacy Policy. Related articles - Your account & your businesses - Order from the Shop - Personalize your Shop - Users & permissions - Privacy Policy
π― User managementManage users and their access
Overview The SupleryUsers page empowers you to control user access within your company account. This guide will walk you through all the steps to create a secure and efficient work environment by assigning specific roles and permissions to your team members. With this article, you'll be in complete control of your Suplery team and ensure everyone has the access they need to be productive. How to access the Users page To access theUsers page, click on your photo or name in the upper-right corner and choose Users. You'll find a complete list of users, organized by group, showing their personal details, roles, and the last time they logged in. If you're looking for a specific user, just use the search field at the top. User roles Setting up roles for users helps manage access to Company account. Every user role includes a set of rights that provide access to certain features and tools. You can assign to employee one or several roles within Suplery: Role Description Account owner Full access to the company in Suplery. There can only be one person in the company. However, this role can be transferred to another user . Settings and Users Access to company setup and settings, user management, and role adjustments. Orders Access to create, edit and view orders, communicate with suppliers and work with user carts. Inventory Access to inventory management, product usage history, product archiving, and order viewing. How to assign roles to a user Assign roles to a user at User invitation. Later, you can add additional roles or edit assigned. Canβt assign or remove roles of specific user? This might be because you don't have the necessary permissions. To assign or remove roles for a user, you must have both the Settings and Users role and all the roles the edited user has. These requirements are the same for any user editing. How to change user role To change the user role: 1. Open the User panel. 2. Check or uncheck the role. 3. Save changes. user role Transfer company ownership to another user The company owner holds all access rights and roles and cannot be removed from the account. Each company can have only one owner, but ownership can be transferred to another user by these steps: 1. Use an owner account to sign in. 2. Pick the user for the ownership transfer and open their profile. 3. Click Transfer ownership next to the checkbox. 4. Enter your password and click Transfer ownership to confirm. Upon this confirmation, the selected user will inherit ownership. Transfer company ownership User groups Arranging users into groups by department makes it easier to manage and understand your organization. It helps visualize the team structure and clarifies each personβs role in the team. It doesn't give users special permissions, but it helps you navigate and simplifies tasks. How to create a group There are two options to create a user group: you can either create a group directly inUsers page or create a group while creating a User invitation. 1. Π‘lick Create group in the upper right part of the screen. 2. In the opened group panel, give the group a name and assign members. To assign group members, click Add user to group and choose users from the list that appears. 3. Click Create group in the lower right corner to confirm. How to edit or delete a group 1. To edit or delete a group, click on Edit near the group name in the user list. Group panel will open. - To edit a group name, type in the new name and click Save group. - To delete a group, click Delete group in the lower left corner. All users from the group will moved to the Without group. How to assign or remove user from group To add or remove a user from a group, you can either edit the group or user panel: Option 1: Edit the group This option is a more simple way to add or remove several users in a line. 1. Click on Edit next to the group name in theUsers page to open group panel. 2. Click Add user to a group and choose who you want to add. Or click Delete at the end of the user's line to remove one. Option 2: Edit the user panel 1. Click the user you want to manage on theUsers page. This will open the user panel. 2. Look for the section labeled Group and assigned roles. 3. Select a group to assign it to a user. Or select the option Without group to remove the user from all groups. 4. Save changes. β β If a user is assigned to a group, adding them to another group will remove the user from the previous group without additional notice. Change user appearance You can edit general user data: first and last name and photo. To make this changes: 1. Click on the user you want to change in theUsers page. This will open the user panel. 2. Change first, last name or photo. 3. Save changes. Note, regardless of a user's role or access level, they can change their own appearance settings. Photo requirements: Minimal size is 64Γ64px, in .jpg, .jpeg, or .png format. Max size is 4000Γ4000, 15 MB. Can't you change the appearance of a specific user? This might be because you don't have the necessary permissions. To change the user appearance, you must have both the Settings and Users role and all the roles the edited user has. These requirements are the same for any user editing. How to suspend and restore user access to your company To turn off someone's access, we simply archive their account. This allows you to keep all their history and data, and easily restore account if needed. How to archive a user 1. Pick the user in theUsers page and click on the name to open user panel. 2. Click Deactivate and archive, then confirm your choice. Canβt archive specific user? This might be because you don't have the necessary permissions. To archive the user, you must have both the Settings and Users role and all the roles the archived user has. These requirements are the same for any user editing. How to find archived users Once you've archived at least one user, the Show archived option will appear at the top of theUsers page. This feature lets you see all archived users, identified by the label Archived next to their names in the list. How to find archived users How to restore user from archive 1. Check Show archived box. 2. Pick the user in theUsers page and click on the name to open user panel. 3. Click Restore from archive, then confirm your choice. Canβt restore a specific user from archive? This might be because you don't have the necessary permissions. To restore the user, you must have both the Settings and Users role and all the roles the archived user has. These requirements are the same for any user editing. FAQ ## How to change user's Email? Only users themselves have the power to change their email and password. To update your own email: 1. Click on your name or picture at the top right of the screen and click on Your account. 2. Click Edit next to the email field. 3. Type in your new email, enter your password, and click Change email. 4. To finish the change, confirm your email with the received letter. ## How to change timezone? The time zone is automatically determined based on your computer's location settings. While it's not possible to manually change the time zone, you can verify if your location settings are accurate and notify us in case of any dismatch. ## Can ownership be transferred to a new or invited user? Ownership cannot be transferred to a user who is archived or does not accept the invitation. ## Can I obtain ownership rights if I am the actual company owner but currently do not have them? Our Terms of service provide several options to obtain ownership of your account. If you can't use the transfer ownership feature, please contact the support team to find other ways to get your rights. ## Do I need to confirm if ownership is transferred to me? No, receiving ownership does not require confirmation. ## If I have two accounts with different emails, can I combine them? No, it is not possible to merge two user accounts. However, you may use one account with one email to access several company accounts. In this case, you will have the opportunity to choose the company account while logging in. ## Can I use different names and photos for different companies? Yes. To keep your personal data safe, you may choose not to show your name and photo while you accept an invitation to a new company. In this case, you will have the opportunity to set up a new name and photo and use different ones in different companies. ## Can I delete a user? No. There is no possibility of deleting a user at Suplery. To remove userβs access, archive them. ## Can I change the other userβs email? No. Only users themselves can change their emails and passwords.
π― User management3. Users & permissions
Suplery lets you add your whole team and decide exactly what each person can do β from running inventory, to placing orders, to managing the company itself. You'll do all of this in Users, which you open from the avatar menu in the top-right corner. (Only the account owner and people with the Settings and Users role see it.) The Users page Here you'll find everyone connected to your business: active users, people you've invited but who haven't joined yet, and β if there are any β archived users. You can search by name or email, and each row shows the person's name, contact email, the roles they have, and when they last logged in. - People you've invited show an Invited badge with a Resend link until they accept. - Archived users are hidden by default β turn on Show archived to see them. π¬ Every user β whatever roles they have β can browse the Shop, see your product list, and add items to their personal cart. The roles below add abilities on top of that. Roles: what each one can do A user can have any combination of these roles. Each one unlocks a part of Suplery: - Inventory β full work with inventory: add and edit products, see product usage history, archive products, run stocktakes, and view orders. (It does not include the Suppliers tab or creating suppliers and external orders β that's the Orders role.) - Orders β create, view, and edit orders, including external orders, message suppliers, and turn a cart into an order. Adds the Orders menu item, the Suppliers tab, and Messages. - Settings and Users β opens company Settings and the Users page, and adds those items to the menu. - Owner β has every role. There's one owner per company, and ownership can be transferred (see below). π¬ What can a user do without the Orders role? They can still fill their personal cart β they just can't check out. Instead, they share the cart with someone who can place the order. See Share product lists. β οΈ You can't change your own roles. Ask the owner, or someone with the Settings and Users role, to adjust them for you. What a "Settings and Users" admin can and can't do The Settings and Users role lets someone manage your team β but with one guardrail, so an admin can't quietly hand themselves more power than they were trusted with. The rule is simple: **An admin can only invite, edit, archive, or restore users whose roles are the same as β or fewer than β their own.**They can't give out a role they don't hold themselves. For example, an admin with Orders + Settings and Users can manage a user who has Orders (or Orders + Settings and Users), but not a user who also has Inventory β because that admin doesn't have the Inventory role. π¬ Why is this person's drawer read-only? You're looking at someone whose roles you don't fully have, so you can see their details but can't change them. Only the owner β or an admin who holds all of that user's roles β can edit them. Invite your team 1. On the Users page, click Invite users. 2. Enter one or more emails. Separate several with commas or spaces to invite them all with the same role and group. 3. Choose their Roles and a Group β both optional. You can always set roles later. 4. Inviting another batch with different roles or a different group? Click + Add another to add a second set in the same window. 5. Click Send invitations. You'll see a "[N] invitations sent" confirmation. The people you invite appear with an Invited badge until they accept. They receive an email and join from there β see the Accepting an invitation section of Your account & your businesses. β οΈ A 5-user limit applies until your business is verified. Before verification, you can have up to 5 users total β including the owner, and counting active users, archived users, and pending invites together. Once your business is verified, you can invite as many people as you like. See Get started & verify your business. π¬ Resends are limited. You can resend an invitation only a set number of times. A tooltip shows how many resends you have left, and resending stops once you've used them up. Organize users into groups (optional) Groups simply tidy your user list by department β they don't change anyone's access. - Create one with Add group. A panel opens where you name the group and add or remove users (and pending invites). You can rename or delete the group from the same panel. - Anyone not in a group sits at the top of the list under Without Group. - You can also move someone into a group β or create a new group on the spot β from inside their drawer. Manage a user Click anyone in the list to open their drawer. From there you can change their roles, move them to a different group, or deactivate (archive) them. If you don't have the rights to edit them, the drawer opens read-only β see the guardrail above. Transfer ownership Only the owner can transfer ownership β for example, when handing the business to someone else. Open that person's drawer and click Transfer ownership (next to the Owner role). Confirm in the window that appears and enter your current password. The new owner receives every role. π« Transferring ownership hands over full control of the company. There's only ever one owner, and you can't transfer ownership to someone who is archived or still has a pending invitation. What if someone else is the owner β but the business is yours? If you own or legally run the business and another person currently holds the owner account, you can claim ownership. Contact support to start a claim. We'll ask for documents showing you're entitled to it β such as your articles of organization (or similar) β along with documents that confirm your identity. β οΈ While we review your claim, the current owner keeps full rights β including the ability to delete the entire company account. It's worth checking who owns your account before a problem comes up, rather than after. Archive, restore, and remove people - Deactivating (archiving) a user keeps their history but removes their access. Turn on Show archived to see archived users, then open one and click Restore from archive to bring them back. - You can also cancel a pending invitation, which makes the invite link stop working. - Only the owner and admins with sufficient roles (see the guardrail above) can archive, restore, or cancel invitations. β οΈ You can't deactivate the owner. If the owner is leaving, transfer ownership to someone else first, then archive the old account. FAQ π¬ Someone I invited never got the email β what now? Ask them to check their spam folder, then use Resend next to their name on the Users page. (Remember, resends are limited.) Related articles - Your account & your businesses - Share product lists - Account & settings - Get started & verify your business
π¦ Inventory and suppliers7. Suppliers management
Your Suppliers tab keeps everyone you buy from in one place β suppliers on Suplery and suppliers you work with outside it. From here you can find a supplier, see their details and order history, message them, and keep your own records tidy. You'll find it under Inventory β Suppliers. Suplery suppliers vs external suppliers There are two kinds of supplier in your list: - Suplery suppliers are suppliers you buy from directly on Suplery β you browse their products, order, and message them all in one place. They appear in your list automatically once you've placed an order with them, and they're marked with the Suplery icon. - External suppliers are suppliers who aren't on Suplery. You add them yourself so you can keep their details and record the orders you place with them elsewhere. They have no icon. Why add your external suppliers Adding the suppliers you already work with off Suplery keeps everything in one tool: - One complete record of every purchase β on Suplery or off it. - Each supplier's order history and the last price you paid, ready when you need them. - A single place to understand your buying across all your suppliers, instead of digging through emails and spreadsheets. Add an external supplier 1. Click Add external supplier. 2. Enter the supplier's Company name β the only required field. Filling in the rest now makes life easier later. 3. Add any of the optional details: - Address and average delivery time. - Customer account ID β the ID this supplier uses to identify your business (a customer code, account number, or buyer ID). Suplery includes it on the purchase orders it sends them. - Contact info β name, phone numbers, email, website. - Notes β anything you want to remember about this supplier. 4. Click Create supplier. Their drawer opens, ready for you to create orders or invite them to Suplery. To change a detail later, open the supplier and edit the field you need. Find a supplier Your list shows every supplier β Suplery and external β with their status, contact person, and last order date. Searchby company name or contact-person name; results are listed alphabetically. The Show archived option appears once you have at least one archived supplier. What the status means The Status shows where your relationship with the supplier stands: - Active β you can order from them. - Waiting for approval β you've sent a connection request and the supplier hasn't responded yet. - Declined β the supplier turned your request down. - Blocked β the supplier, or Suplery, has blocked the connection. - Accepted invitation β you invited them and they accepted, but they haven't finished setting up yet, so you can't order from them yet. - Archived β you've set them aside. Open a supplier Click a supplier to open their details. Alongside their information you'll find tabs: - Orders β every order with this supplier, with date, status, and total. For external suppliers these are your external orders; for Suplery suppliers, your Suplery orders. The tab defaults to the last year, and you can change the range or search by order number. - Products (Suplery suppliers) β the products you've bought from them and the last price you paid, taken from your most recent order. For Suplery suppliers you'll also see the manager assigned to you and the products and series they carry, plus a View in shop button. Their direct contact details aren't shown β you reach them through Messages instead. Message a supplier For Suplery suppliers, the Messages tab holds your whole conversation and lets you write to them β to ask about a product, chase an order, or sort out a problem. Your conversations also gather under Messages in your account menu, with unread counts. External suppliers have no in-app messaging, since they're off Suplery β get in touch using the contact details you saved for them. To message a supplier about one specific order, you can also do it from the order itself β see Track & manage your orders. Invite a supplier to Suplery Work with a supplier who isn't on Suplery yet? Open them and click Invite to Suplery, then enter their email. They'll receive an invitation to join, after which you can order from them directly. - If that email already belongs to a supplier on Suplery, your invite becomes a connection request instead (see below). - If they accept but haven't finished setting up, they'll show as Accepted invitation until they're ready. Connect with a Suplery supplier Some suppliers like to approve you before you can order β a quick check that you're a professional buyer. When that's the case, you Send a connection request (you can add a short message). The status then moves from Waiting for approval to Connected, Declined, or Blocked. Once you're connected, you can order. Archive a supplier To tidy your list, open a supplier, click Action, and choose Send to archive (or Return from archive to bring them back). Archiving only hides the supplier β it doesn't touch your orders or products. Turn on Show archived to see archived suppliers again. FAQ π¬ Why can't I see a Suplery supplier's phone or email? Communication with Suplery suppliers stays on the platform β use the Messages tab on their page to reach them. π¬ Why can't I message an external supplier in Suplery? External suppliers aren't on Suplery, so there's no in-app chat β contact them with the details you saved. π¬ Why did a supplier appear in my list on its own? Suplery suppliers are added automatically once you've placed your first order with them. π¬ What's a Customer account ID? It's the ID a supplier uses to identify your business β a customer code, account number, or buyer ID. Suplery includes it on the purchase orders it sends them. π¬ Does archiving a supplier delete my orders? No. Archiving only hides the supplier from your list; your orders and products are untouched. Related articles - Inventory management - Track & manage your orders - Place an order - Browse & find products - Get started & verify your business
ποΈ SetupGet started with Suplery and fill in the company data
At Suplery, we value trust and security. The Suplery Marketplace is a platform for business clients, and it connects brands and suppliers to beauty product retailers and beauty businesses like beauty salons, cosmetology clinics, barbershops, SPAs, and others. To ensure everyone has a positive experience, we ask businesses to confirm they are authorized before joining the marketplace. Getting started is easy! The setup itself just involves confirming legal company information to ensure everyone on the marketplace is verified. Once we confirm your information, the setup page will disappear, and you'll be good to go! You can still manage your inventory and users even without completing the setup process. Email verification Ready to verify your business? First, confirm your email address. This ensures you receive important notifications from us. We automatically send a confirmation email right after registration. Look for it in your inbox and follow the instructions to activate your account. Once you click the link, you'll see a confirmation message, and you'll be ready to fill out the verification form! Didn't get the confirmation email? Please, check your spam folder first. If it's not there, simply click Resend confirmation link on the setup page. We'll send you a new one! How to fill in legal company information To start ordering and connect with suppliers, fill out some legal information about your company. This helps us create the best connections between verified suppliers and beauty businesses like yours. No need to rush! We automatically save your progress as you fill out the form. So even if you close the page or accidentally reload, your data will be there waiting for you. Legal name and Doing business as First, fill in the required fields for Legal name and Doing business as (DBA). Note: - Legal name should exactly match the name on your official government registration documents. - If your customers know you by a different name, enter it here. This is optional, but required if you have a confirmed DBA. If you leave it blank, your display name will match your legal name. You can find your DBA name on official business documents. Employer identification number Fill in your Employer identification number (EIN). This is also known as your Federal Tax Identification Number. It's a unique nine-digit number assigned by the IRS to businesses in the United States. Company registration state Please select your company's registration state from the dropdown menu. Knowing your business registration state helps us: - Identify any required licenses for your business. - Ensure we follow the correct sales tax regulations for your purchases. - Streamline the shipping process. Business license To ensure a safe and secure environment for everyone on marketplace, we need to verify your business license. This helps us confirm you're a legitimate beauty business. How to add a business license: 1. Click Add business license. A new window will appear. 2. Choose your state from the drop-down menu. 3. Enter your license number and end date (or tick Perpetual if it doesn't expire). 4. Upload a clear photo or scan of your license. Make sure all the data is readable. 5. Click Save license. The state of company registration and the state of the active business license must match. Please make sure the states match before proceeding. Professional licenses For some beauty products, safety and regulations require verification of a professional license. This ensures qualified professionals have access to the products they need, while keeping everyone safe. Do you have a professional license related to beauty services (e.g., barber, cosmetologist)? If so, you can add it here for a smoother experience. This allows you to purchase products that may require a license. 1. Click Add professional license. 2. Choose your state from the drop-down menu. 3. Enter your license number, expiration date, and the name of the licensed professional. 4. Upload a clear photo or scan of your license. Make sure all data is readable. 5. Click Save license. Can I add multiple professional licenses? If the company employs several professionals with licenses, you can add them. Just click Add professional license again. Exemption certificate If your business is exempt from sales tax, you can upload your exemption certificate here. This ensures you comply with local tax laws and avoid unnecessary charges. In order to receive it, you must be registered with the state as a sales taxpayer. If you do not have a certificate confirming this, contact your local revenue office. 1. Click Add exemption certificate. A new window will open. 2. Select the state, number, date of start, and expiration of the license. 3. Upload a photo or scan of the exemption certificate. Please make sure that all the text on the photo can be easily read. 4. Click Save license. Can I continue without an exemption certificate? Yes, you can continue setting up your account now and upload the certificate later in your settings. How to fill in company profile When you place an order, suppliers take a peek at your business profile. By providing a few key details, you can connect with brands that are a perfect fit for your business. Why it matters: many professional suppliers care about their reputation and work with businesses that share their values. A well-crafted profile shows you're a serious player and helps attract suppliers who can provide the products you need to succeed. Provided services Choose the services you offer from the provided list. This helps both us and suppliers understand your business and recommend the most relevant products. Think of it this way: if you specialize in manicures, wouldn't you prefer recommendations for new nail polishes instead of beard trimming products? Selecting your services ensures suppliers suggest the perfect products for your needs. Simply choose all the services that apply to your salon from the drop-down list. I can't find the service I provide If you can't find the specific service you provide in the list, simply click Couldn't find service type. This will open a window where you can easily send us a suggestion. We're always happy to hear from you and will do our best to add new services as needed. Photos of your establishment Showcase your salon's style and equipment to attract the perfect suppliers for your needs. Upload up to 10 photos to give suppliers a glimpse of your amazing space. Click Upload to select them from your computer. Photo tips: - Include a mix of close-up shots to show details and wider shots to capture the overall atmosphere. - Use clear, well-lit photos with minimal edits. - File size: max 7MB each - Allowed extensions: .jpeg, .jpg, .png If you've uploaded a photo you don't like β just hover over it and click the delete icon. Links to Instagram and Facebook profile Simply paste the URLs from your social media profiles in the designated fields. Company description Your company description is a powerful tool for attracting suppliers who share your vision and values. Many suppliers, particularly those in the eco-conscious beauty space, prioritize working with businesses that align with their mission. Here are some tips to keep in mind when writing your company description: - Highlight your unique selling proposition (USP) and the benefits suppliers will gain from partnering with you. Do you have a loyal clientele or a focus on innovation? Let them know! - Clearly state your company's mission statement. This will give suppliers a clear picture of your purpose and core values. - Do you have any awards, recognitions, or positive client reviews that showcase your success? Including this information adds credibility and social proof to your description. - Add images, headings of different nesting levels, bold, italic text, and numbered and unnumbered lists to make text easier to read. What happens after company information is sent? Once you've filled in all your details, click Submit application. We'll carefully review your information and get back to you soon. Here's what to expect next: - If everything looks good, we'll send you a confirmation message letting you know you're all set! - If we have any questions or need a bit more information, you'll also see a message on your screen. How do I change the data after I have submitted it? You can update the information while it is under review. To do this, click Check sent data, enter the necessary details, and click Update data. Company verification failed If there are any discrepancies in the information you provided, your application will show a Company verification failed status. Don't worry, this status will include a detailed explanation from our team outlining the specific data missing or any errors found. To resolve these issues and complete your verification, simply make the necessary changes as outlined in the explanation and click Resubmit application. Successful company verification Congratulations! Your setup is complete. Now you can unlock the full potential of Suplery! Head over to the marketplace and place your first order. FAQ ## Can Suplery block my account? Please be aware that we may restrict your account access in case of severe violations of our Terms of Use. For your reference, you can find the detailed Terms of Use here. We recommend reviewing them to ensure a smooth and successful experience on Suplery.
ποΈ Setup1. Get started & verify your business
Welcome to Suplery! You can start using Inventory and External orders the moment you sign up. To buy from suppliers on the marketplace, there's one quick step first: verifying your business. Suplery is a marketplace for professionals, so brands need to know you're a real, licensed beauty business before they sell to you. The good news β when your details are in order, verification usually takes under 5 minutes, and your progress saves automatically as you go. Create your account Sign up on Suplery with your email and a password. That's your personal login: you'll use it to verify and run this business, and the same login works for any other businesses you join later. π¬ Already use Suplery for another business? Sign in with the same email and password. When you're asked whether to create a new business or log in, choose Create. See Your account & your businesses. What you can do right away Even before you're verified, you can: - Inventory β add products, adjust stock, and run stocktakes. - External orders β record purchases you make outside Suplery so your stock stays accurate. The first time you open Inventory or Orders, a short guided tour walks you through the basics. You'll know your account isn't verified yet when product cards show an Unlock wholesale price button instead of Add to cart. Completing the steps below unlocks wholesale buying, supplier connections, and Suplery orders. Step 1: Verify your email Confirming your email activates your account and makes sure you receive order and verification updates. We send a confirmation email right after you sign up β open it and click the link. That's it. π¬ Didn't get the confirmation email? Check your spam folder first. If it's still not there, click Resend confirmation link on the Setup page and we'll send a new one. Step 2: Open the setup form There are two ways to start: - Click Unlock wholesale price on any product, or - Open the Setup tab in the navigation bar. π‘ Your answers save automatically β you'll see "Data has been saved" as you go. Close the page and come back anytime without losing your progress. Step 3: Fill in your business details First, choose your Business type. The form then shows only what your kind of business needs: - Beauty business β a company that provides beauty services (salon, spa, barbershop, and so on). - Licensed professional β an individual licensed professional. Your details Everyone fills in: - Company name β the name suppliers will see. This is your display name on orders and connection requests. If you chose Beauty business, you'll also add: - Legal name β your officially registered business name. It must match your U.S. government records. - EIN β your business's nine-digit federal tax ID from the IRS, entered as 00-0000000. Your licenses and certificate For each license or certificate, you only upload a photo or file β Suplery reads the details (state, number, and dates) for you. There's nothing else to type. - Professional license β required to buy on Suplery. A valid one unlocks the whole catalog, not just professional-only products. (Beauty business and Licensed professional.) - Business license β confirms you're a real beauty business. (Beauty business only.) - Exemption certificate (optional) β if your business is tax-exempt on products you resell, add it so you're not charged sales tax on eligible items. β οΈ To be verified, you'll need at least one valid license β a business license if you're a beauty business, or a professional license if you're a licensed professional. π¬ Can I add more than one professional license? Yes β add one for each licensed professional. You can manage them later in Settings; see Account & settings. π¬ Do I have to add an exemption certificate now? No. You can skip it and add it anytime later in Settings. For the full rules on licenses and tax β matching states, expiry dates, and what counts as exempt β see Account & settings. Step 4: Submit and get verified When your details are in, click Submit application. If everything's filled in correctly, you're usually verified in under 5 minutes β wholesale prices unlock and you can start buying right away. If your application needs a closer look, you'll see an Under review message. We may need a little more information, and we'll get in touch within 2 business days. π¬ Need to change something while you wait? Click Check sent data, make your edits, and click Update data. What the result means You're verified. The Setup tab disappears and the full marketplace opens up. Head to the Shop and place your first order (see Order from the Shop). From now on, you update your company details in Settings(see Account & settings). β οΈ Your verification was declined. This is common and easy to fix. You'll get a message explaining exactly what to correct β for example, an EIN that didn't match government records. Update the details and click Resubmit application. While your application is declined, you can keep using Inventory and External orders β you just can't buy from the Shop until it's sorted out. π« Your account is blocked. When an account is blocked, everyone on it loses access. To make any changes to your data, please contact support. FAQ π¬ Can I start buying before I'm verified? Not yet β wholesale prices unlock only after your business is verified. But you don't have to wait to get started: Inventory and External orders work the moment you sign up. π¬ I'm a solo licensed professional without an EIN β what do I enter? Choose Licensed professionalas your business type. That path doesn't ask for a Legal name or EIN β you verify with your professional license instead. π¬ My license is from a different state β can I still verify? Yes. Upload the license you hold; Suplery reads the state and dates from it. For how states and expiry dates are matched, see Account & settings. π¬ My EIN didn't match and my application was declined β what now? This is common and easy to fix. Open the decline message to see exactly what to correct, update your EIN so it matches your IRS records (entered as 00-0000000), and click Resubmit application. π¬ Can Suplery block my account? Yes, in cases of serious violations of our Terms of Use. We recommend reviewing the Terms of Use so everything goes smoothly. Related articles - Account & settings - Your account & your businesses - Users & permissions - Order from the Shop