Your Settings hold everything about your business on Suplery — your company details, licenses, payment cards, tax exemption, and where your orders are delivered. Open Settings from your avatar in the top-right corner. You'll see four tabs: Company, Licenses, Payments and Taxes, and Delivery. This article walks through each one. If you get stuck anywhere, there's a Contact support link at the bottom of every tab.
💬 Looking for your own name, email, or password? Those live in your personal account, not here — open the avatar menu and choose Your account. See LINK Your account & your businesses [to Your account & your businesses].
How saving works
Each tab saves on its own. When you change a field, a Save [tab] settings bar appears and stays in view as you scroll. Click it to save — you'll see a "Settings successfully saved" message.
💬 Leaving a tab with unsaved changes? Suplery will ask whether to save or discard them before you move on. If you leave without saving, those changes won't be carried over — they're lost.
⚠️ Some company details are re-checked for security before they take effect — your legal name, EIN, company name, services, photos, social links, description, licenses, and exemption certificate. After you save one of these, you'll see "will be updated soon after a little checking," and you'll get a notification once it's applied (all, some, or none of the changes), along with any note from our team. If you change a field and then set it back to its original value, the re-check is cancelled.
Company tab
Legal company information (Beauty business only)
Legal name — your officially registered business name. It must match your U.S. government records.
EIN — your business's nine-digit federal tax ID from the IRS.
Company profile
These details are shown to the suppliers you order from, so it's worth filling in as much as you can — a complete profile helps brands trust you.
Company name — your display name on orders and connection requests.
What services do you provide? — the services your business offers.
Photos of your establishment — show off your space.
Instagram and Facebook — links to your profiles.
Company description — tell brands your story and what you stand for.
💬 Want to change which products you see in the Shop? Your services here shape your recommendations, but you can fine-tune what appears on your Shop homepage separately — and that change doesn't need a re-check. See LINK Personalize your Shop [to Personalize your Shop].
Licenses tab
This is where you keep your business and professional licenses up to date.
Business licenses (Beauty business only) — a business license is the state-issued permit that lets your company legally operate, and it confirms to Suplery that you're a real beauty business. Some states don't issue one at all — if yours doesn't, you won't be asked to add it.
Professional licenses — required to buy on Suplery. A valid professional license unlocks the whole catalog, not just professional-only products. Add one for each licensed professional.
For any license, you only upload a photo or file — Suplery reads the state, number, and dates for you. There's nothing else to type.
⚠️ Keep your licenses current. If one expires, you'll see a red badge on the Licenses tab, and you may lose access to some products until you upload a valid one.
💬 Can I edit or delete a license? You can remove a license only while it's still being verified. Once it's verified, upload a new file to replace it.
Payments and Taxes tab
This tab holds your payment cards and your sales tax exemption certificate.
Payment methods
Add a payment method — Suplery accepts US-issued cards only (Visa, Mastercard, Discover, or American Express), added securely through Stripe. Your first card becomes your default.
Manage any card from the "…" menu: Make default, Disable or Enable for future orders, or Delete.
⚠️ A few rules when removing a card:
To delete your default card, make another card the default first.
You can't delete a card tied to an order that's still in progress — wait until that order is canceled or paid.
To delete your only card, contact support.
Expired cards are flagged and can be removed anytime.
💬 Who can see my cards? Any teammate with access to Settings can manage payment methods (see LINK Users & permissions [to Users & permissions]). Card details are always masked, though — only the card identifier is shown, never the full number.
💬 Why can't I add my card? It's most likely not a Visa, Mastercard, Discover, or American Express card, or it was issued by a non-US bank. If neither is the case, contact support and we'll help you sort it out — and please never share your full card number with anyone.
⚠️ You can add payment methods once your business is verified. Before that, adding is limited.
Exemption certificate
A sales tax exemption certificate is an official document, issued by your state, that lets your business buy products for resale without paying sales tax on them. If you have one, add it here so eligible resale products aren't taxed.
To add it, just upload a photo or file — Suplery reads the number, state, and dates for you. You can add more than one if you're exempt in several states.
💡 Not sure whether you have one, or which form you need? Ask your accountant, or check your state revenue service's official website for the correct form and its requirements.
⚠️ Suplery only accepts certificates that meet your state's rules. Please don't upload any other type of document as an exemption certificate.
💬 Why am I still charged tax even with a certificate? Exemption applies to products you resell. Products marked Professional (for use in your services, not for resale) are always taxed.
Delivery tab
Default delivery address
Set the address your orders ship to. You can add, change, or delete it anytime.
Address
Suite / Floor / Unit
Delivery instructions — e.g., "Leave at the back door."
Contact phone
⚠️ Your delivery address must be in a state where you hold a valid license (business or professional — even an expired one). If it isn't, you'll see "Delivery is possible only in the state where you have verified licenses." This is the same rule that applies at checkout; see LINK Order from the Shop [to Order from the Shop].
💬 Your delivery details are shared with the delivery service to fulfill your orders, in line with our LINK Privacy Policy [to Privacy Policy] and LINK Terms of Use [to Terms of Use]. The phone number you provide is used only to reach you about an order or a delivery issue.
Delivery signature
Turn on Delivery signature is required if someone must physically sign for your deliveries. If no one's available at the address, the carrier may reattempt delivery — surcharges may apply.
Danger zone — delete your company account
🚫 Delete company account removes your entire company from Suplery. It's permanent and can't be undone: only the account owner can do it (your password is required), and all users lose access. Other team members see this option disabled.
💬 I only want to delete my own user account. Contact support. The owner's account can be deleted only together with the whole company — so if you want to keep the company running, transfer ownership first (see LINK Users & permissions [to Users & permissions]).
FAQ
💬 Why did my change say it's being checked? Some company details are re-verified for security. You'll get a notification once they're applied.
💬 How long does deleting my account take? Usually up to 10 business days. For exactly what gets permanently removed, see our LINK Privacy Policy [to Privacy Policy].
Related articles
LINK Your account & your businesses [to Your account & your businesses]
LINK Order from the Shop [to Order from the Shop]
LINK Personalize your Shop [to Personalize your Shop]
LINK Users & permissions [to Users & permissions]
LINK Privacy Policy [to Privacy Policy]