Keeping your data up-to-date is crucial to ensure you get paid on time, comply with regulations, and avoid any troubles.
Here's how to easily update your data:
After you sign up, you can access settings on the left side of the screen under Settings and then General.
This section is conveniently divided into three tabs according to the type of information: Marketplace and Shipping, Company, and Payments and Taxes.
Simply click on the relevant tab and update any details that might have changed. Some changes might require approval, but you'll be notified.
We want to make sure you have a smooth experience, and keeping your information accurate is a big part of that. Reach out to us if you have any questions.
Settings change hasn’t been applied?
Please, check the comments for mistakes and resubmit if needed. If there are any misunderstandings, message us — we're ready to help!
Marketplace and Shipping
These settings give you control over how your products are displayed, priced, and shipped, making things convenient for you and following your business rules.
Marketplace showcase
Display my products in the Marketplace setting controls whether your products are visible for sale on the Suplery Marketplace:
A green label means your products are actively listed and ready to be purchased by Suplery users.
Slide the Display my products in the Marketplace to disable if you need to temporarily stop selling your products. This will hide them from view.
Default retail markup
For the products you allow to resell, you may set the relail price either for each product one-by-one or using the default coefficient.
The default retail markup is the coefficient that defines the standard ratio of the recommended retail price in relation to the wholesale price.
Just enter the percentage you use in the designated field. The default is 2, but feel free to adjust it based on your needs.
Auto-confirmation of new orders
After a client submits an order, you will need to confirm it. This setting lets you decide how to confirm orders with your customers:
Automatic confirmation (faster). Enable it if your stock levels in Suplery are always accurate. Orders will automatically be confirmed without needing manual review, speeding things up. Just pack and ship!
Automatic confirmation only works if your stock is always up-to-date across all platforms. If you sell elsewhere, be sure to update Suplery to avoid accidentally confirming out-of-stock items.
Manual confirmation (more control). It gives your order manager a chance to review each order before confirming it with the customer.
Choose whichever method best fits your workflow — simply drag the Confirm orders automatically slider.
Shipping
In Suplery, you cannot use the minimal order quantity setting. However, you may define shipping costs for orders that are below a certain total amount. Here's what you need to set:
Shipping rate: let buyers know how much they'll pay for shipping if the order amount is less than the minimum amount for free shipping.
Free shipping for orders over: set an order amount where shipping becomes free, making your products more attractive.
Order processing point
Enter your complete and up-to-date shipping address here. This ensures your orders reach buyers quickly and without any hiccups.
Need to clarify something for the courier? Maybe it's a specific floor or building entrance? Add any important details here to smooth out the pickup process.
Save settings
Once you've reviewed and updated your data, click Save marketplace and shipping settings to keep it all locked in.
Company
Keeping your company data up-to-date on Suplery is crucial for a successful selling experience. It helps avoid any roadblocks and ensures smooth sailing.
Business structure
If there's been a change in your business structure (e.g., sole proprietorship to LLC), be sure to select the option that reflects your current legal documents. This ensures your account reflects your accurate business standing.
Legal name and Doing business as
If anything changes, fill in the required fields for Legal name and Doing business as (DBA). Note:
Legal name should exactly match the name on your official government registration documents.
If your customers know you by a different name, enter it here. This is optional, but required if you have a confirmed DBA. If you leave it blank, your display name will match your legal name. You can find your DBA name on official business documents.
Company corporate address
Provide your company's actual operating address for official mailings and identification.
Company website
Company website is a great way to give potential buyers more information about you. Simply enter your website address in the designated field.
Employer identification number
Fill in your new Employer identification number (EIN). It is also known as your Federal Tax Identification Number. It's a unique nine-digit number assigned by the IRS to businesses in the United States.
Business licenses
Keeping your license info updated helps in a few ways: makes Suplery safer for everyone, ensures your business follows the rules, and lets us give you the best support for your beauty business.
Just let us know if your license number changes, you get a new one after renewal, or add products needing different licenses. We're here to help if you have any questions!
How to add a business license:
Click Add business license. A new window will appear.
Choose your state from the drop-down menu.
Enter your license number and end date (or tick Perpetual if it doesn't expire).
Upload a clear photo or scan of your license. Make sure all the data is readable.
Click Save license.
The state of company registration and the state of the active business license must match. Please make sure the states match before proceeding.
The state of company registration and the state of the active business license must match. Please make sure the states match before proceeding.
What if my business license has expired?
Your ability to place orders on Suplery will be blocked 3 months after your business license expires. To avoid any surprises, just update your license info using the instructions in this section. We will verify it.
Can I delete added licenses?
You can update the data only while it is under review. To do this, click Edit, then Delete.
Payments and Taxes
We want to get your money to you fast. To make sure that happens, keep payment and taxes info updated.
Sales tax info
Providing your Sales tax ID helps us verify that you're registered with the appropriate tax authorities and collecting sales tax correctly within your state. This data is also crucial for us to accurately process your orders and payments.
Just select your state from the dropdown menu and enter your Sales tax ID number.
Company bank account information
To receive your income from Suplery sales make sure your company bank account information is up-to-date.
After updating your bank account details, you'll need to re-agree to the Stripe Connected Account Agreement. You can review the terms by clicking on the title provided.
How to find Routing number and Account number?
A Routing number is a unique, nine-digit number that functions as an address for your bank. Your Account number is specific to your personal account. It's the second set of numbers printed on the bottom of your checks, just to the right of the bank Routing number.